Exchange Bank of Canada Privacy Policy
Last Revised: February 2023
Exchange Bank of Canada and its affiliates or subsidiaries (“EBC”, “Bank”, “we”, “us” and “our”) shall collect, use, and disclose Personal Information in accordance with this Privacy Policy (the “Policy”) and with all applicable Canadian laws.
The Policy informs you of the ways we help protect your privacy and the confidentiality of your information. We may amend this Policy from time to time. We will post the revised Policy on our website.
In this Policy:
By acknowledging this Policy, using or applying for Services or using the Website, you consent to the handling of your Personal Information for the purposes listed in this Policy.
Most of the information that EBC handles is business information about our corporate and institutional clients, partners, and suppliers. This Policy is about the limited Personal Information that we collect in relation to representatives of these clients or other individuals who interact with us or who interact with our Website.
1. Personal Information We Collect
Information You Provide to Us: If you communicate with us or use the Services, we may collect the following types of Personal Information:
Information We Collect from Third Parties: We may obtain Personal Information about you from third parties, such as credit bureaus, background search services and fraud prevention vendors.
Information We Collect Automatically: When you interact with our Website, certain information about you is automatically collected via cookies and similar technologies (referred to collectively herein as “cookies”). Cookies allow us to see how you browse our Website to improve user experience and facilitate important security features.
The cookies on our Website collect the following Personal Information:
Generally, this information cannot directly identify you (for example, it is not associated with your name.) We use the information collected via cookies to understand our user base, monitor the performance of our Services and Website, improve the user experience, and to ensure the security of our Services and Website. You can learn more about how we use cookies and manage your cookie preferences here.
We also use Google Analytics to conduct analytics and to collect information about usage of the Website. You can learn more about privacy and Google Analytics here. In general terms, Google Analytics collects information on how often users visit the Website, what pages or features of the Website they use, and what other websites users visited prior to accessing the Website. You may prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on.
2. How We Use Personal Information:
We may use your Personal Information to:
If you contact us by phone, the call may be recorded or monitored to:
3. How We Share and Disclose Personal Information
We will only use or disclose Personal Information for the purposes for which it was collected, other purposes you consent to, or as required or permitted by law. The Bank does not sell or rent Personal Information.
EBC may transfer, share or disclose Personal Information as follows:
International Transfers
The Bank’s service providers may be located outside of your province or outside of Canada, and Personal Information they handle may be accessible to government authorities under the laws of that jurisdiction. If your Personal Information is transferred outside of your jurisdiction, we require that it be protected to the same level as in Canada.
4. How Long We Keep Personal Information
We will only retain your Personal Information for as long as is necessary to satisfy the purposes for which it was collected or as may be required or permitted by law. In some cases, Personal Information may be kept after the relationship between you and us ends, where required by law or to achieve the purposes described above. We will destroy, delete or render anonymous Personal Information no longer required for an identified purpose or a legal requirement. The Bank has internal policies, procedures and training programs to govern the retention and secure destruction of Personal Information.
5. How We Secure Information
We take reasonable steps to protect Personal Information through security safeguards that are appropriate to the sensitivity of the Personal Information, in order to protect the Personal Information from loss, theft, unwarranted and/or unauthorized access, intrusion, release or misuse. We have implemented appropriate physical, organizational and technological measures including firewalls, access control policies and restricted access areas.
6. Your Rights With Respect to Your Information
7. Contact Us
We are accountable for Personal Information under our control. The Bank’s Chief Privacy Officer is responsible for maintaining and updating this Policy, our privacy practices, and employee training about our privacy program.
You may contact us with any inquiries or concerns about the Bank’s privacy practices:
Exchange Bank of CanadaIf we are unable to resolve any concern you raise, you may be able to complain to the Office of Privacy Commissioner of Canada:
30 Victoria Street