Randolph W. Pinna
President and Chief Executive Officer

Khatuna Bezhitashvili
SHRM-SCP, Vice President, Human Resources

Wade Bracy
Vice President, Process Improvement

Jay Fischbach
Chief Operating Officer

Stephen Fitzpatrick
Chief Financial Officer

Shivani Lahar
Vice President, Chief Anti-Money Laundering Officer

Jennifer McDougall
Chief Compliance Officer, Chief Privacy Officer, Ombudsman

Dennis Winkel
Chief Risk Officer

Randolph W. Pinna

President, Chief Executive Officer

Mr. Pinna was appointed the Chief Executive Officer, President and Director of Currency Exchange International, Corp. (“CXI”), EBC's parent company, when it began operating in October 2007. From 1989 to 2003, Mr. Pinna was President, Chief Executive Officer and Director of Foreign Currency Exchange Corp., and remained in this role after the friendly acquisition by Bank of Ireland Group until October of 2007. Mr. Pinna was responsible for the growth of Foreign Currency Exchange Corp from a small, one-location operation in Tampa Bay, Florida, to being a multinational publicly-traded company on the TSX with over 30,000 customer and client bank locations.

At Bank of Ireland Group, Mr. Pinna was Chief Executive Officer for the North American Foreign Exchange Business and was involved in all aspects of the North American business, including asset management, lending, foreign exchange, and accounting.

Having graduated from the University of Central Florida with a Bachelor degree in Finance with a focus on International Business, Mr. Pinna has over 25 years of experience in international banking with an emphasis on foreign exchange.


Khatuna Bezhitashvili

SHRM-SCP, Vice President, Human Resources

Mrs. Bezhitashvili is responsible for managing the Human Resources function, including the compensation program, recruiting, training, and development of and adherence to Bank policies. Mrs. Bezhitashvili is a Certified Anti-Money Laundering Specialist, Society for Human Resource Management Senior Certified Professional (SHRM-SCP), and a Board Member of ACAMS Central Florida Chapter. She earned her B.A. in International Affairs from Rollins College in 2005 and her MBA from Webster University in 2011.


Wade Bracy

Vice President, Process Improvement

Mr. Bracy is the Vice President, Process Improvement of Exchange Bank of Canada. He brings an enterprise-wide scope and is focused on improving how we manage our business internally in the service of our customers. Wade has been with its parent company, Currency Exchange International from the beginning, and has been a significant contributor to its growth in a range of roles. He has also led significant process-related initiatives such as the Treasury Management System implementation and the introduction of forwards as a payments offering. He will continue to the be the project sponsor for the forwards initiative and the business lead for the TMS application. He personifies the executive who should lead a process improvement initiative and he has enthusiastically embraced this opportunity.

Mr. Bracy graduated from the University of Central Florida with a Bachelor of Science in Accounting with a minor in Economics.


Jay Fischbach

Chief Operating Officer

Mr. Fischbach is the Chief Operating Officer of EBC responsible for all Operations, providing leadership of the daily business lines, maintaining efficient operating processes and procedures, and developing logistical and security protocols. Mr. Fischbach has been involved in Capital Markets for 25 years, with responsibilities in Operations, Payments, Product, varying Control Functions and leading Sales teams. Prior to joining EBC, he was VP Product for Echo Payment Systems, a Pre-paid Card program manager, responsible for all product, finance and operational teams. He has also led Sales teams as the Country Head, Canada for AFEX and owned varying operational businesses within RBC Investor Services. His background in Payments, Technology, Operations Strategy and Sales helps support the banks strategic direction and growth objectives.

Mr. Fischbach holds both H.B.Sc. and an MBA in Technology Management as well as various securities licenses from the Canadian Securities Institute.


Stephen Fitzpatrick

Chief Financial Officer

Mr. Fitzpatrick is the Chief Financial Officer of EBC and its parent, CXI. Mr. Fitzpatrick provides a significant amount of financial services experience to EBC, combining financial and business perspectives in the CFO role. Previously he was Vice President, Corporate Services and Chief Financial Officer at Canadian Credit Union Association where, in addition to his financial role, he was actively involved in payments strategy development, served on the Boards of Interac and Concentra Bank, and led a number of credit union system risk and payments initiatives. Mr. Fitzpatrick’s breadth of understanding of the financial services industry, particularly in the areas of payments and risk management, supports the organization’s strategic direction and growth objectives.

Mr. Fitzpatrick received his MBA from University of Western Ontario and holds the Chartered Professional Accountant (CPA) and Certified General Accountant (CGA) designations.


Jennifer McDougall

Chief Compliance Officer, Chief Privacy Officer, Ombudsman

Ms. McDougall is the Chief Compliance Officer of EBC. Ms. McDougall has extensive experience in financial services regulatory compliance, risk management and privacy. She has a combined 20 years of experience heading up the compliance function at a mutual fund company and subsequently as Chief Compliance and Privacy Officer, Chief Risk Officer and Ombudsman at another Canadian Schedule I bank. Prior to that, she practised securities law with regulatory agencies for 10 years at the Ontario Securities Commission and the Toronto Stock Exchange.

Ms. McDougall received Juris Doctor and Master of Laws (Securities) degrees from Osgoode Hall Law School in Toronto, Ontario.


Shivani Lahar

Vice President, Chief Anti-Money Laundering Officer

Ms. Lahar brings over 9 years of AML and Compliance experience to EBC. Prior to joining EBC, Ms. Lahar worked with financial institutions including Bank of Montreal, Tangerine and Sun Life Financial where she led and implemented various AML and Compliance programs. In her most recent role at Bank of Montreal, she was responsible for the Enterprise-wide AML Risk Assessment Program that was implemented globally and oversaw the execution of the Risk Assessment Program.

Ms. Lahar holds the Certified Anti-Money Laundering Specialist (CAMS) designation and received a degree in Chemical Engineering with an option in Management Sciences from the University of Waterloo.


Dennis Winkel

Chief Risk Officer

Mr. Winkel is the Chief Risk Officer of EBC and its parent company, CXI. Mr. Winkel has more than 20 years of risk management experience comprising financial and non-financial risk in a variety of cultural and linguistic contexts: Netherlands, Australia, Spain, Japan and Canada. Mr. Winkel started his career in a Dutch business of ING Group in the Netherlands, followed by roles at the corporate headquarters of ING Group, ING Direct, and ING Direct Australia. Mr. Winkel subsequently worked as market and operational risk manager at ING Direct Treasury in Spain, and was the head of financial risk management for over two years in Japan during the start-up of ING Direct Japan. In 2009, he continued his career in Canada at ING Direct in financial risk and enterprise risk management. He moved to Scotiabank in 2013 as Vice President of liquidity and interest rate risk. His responsibilities included the compliance with Liquidity Adequacy Requirements (LAR), BoC Collateral Reporting (H4), and Interest Rate risk of the Banking book (IRRBB). He was the secretary of the Bank ALCO at Scotiabank and recognition ambassador of the global risk management group in 2017 and 2018.

Mr. Winkel has a Masters of Financial Economics from the Free University in Amsterdam and is a Certified EFFAS Financial Analyst (“RBA”). He is a member of the Canadian Asset and Liability Management Association (CALMA), and the North American Asset and Liability Management Association (NALMA). He has been teaching a banking simulation course at the Advanced Risk Management Program of Wharton University / RMA since 2011.