Accessibility Statement for Exchange Bank of Canada Website

Since its creation, EBC has been driven by our commitment to be Customer-First. We are a diverse community of experts who channel a shared passion and collaborative approach into the excellence of Customer-First service. Inclusion is what we celebrate, integrity is our source of pride, and innovation is how we transform the future. 

Accessibility is an ongoing commitment and at EBC we are continually striving to improve the accessibility of our products and services to all users.  

Measures to support accessibility

EBC fosters a culture of inclusion throughout the bank and aims to be accessible in all aspects of business, including the products and services offered. All our employees must respect, at all times, the principles of dignity, autonomy, integrity, and equal opportunity which are principles that guide EBC’s business at its core. EBC is committed, among other things, to: 

  • Sharing concise information using different means of communication.
  • Asking our clients if they need help using our services.
  • Prioritizing any requested changes to accommodate clients with limitations.

Conformance status 

The Web Content Accessibility Guidelines (WCAG) have been developed to guide and assist companies to make content on their sites accessible to all. We are working to optimize the accessibility of our sites by applying these rules on an ongoing basis. 

EBC performs periodic accessibility assessments on its public sites to ensure accessibility standards are maintained. 


EBC welcomes your feedback on the accessibility of the EBCFX website. Should you have any questions or suggestions regarding our accessibility initiatives or have encountered an accessibility barrier, we welcome your feedback.

EBC will try to respond to all feedback within 2 business days. 

Formal complaints

Our customers come first in everything we do. If you have a complaint, we encourage you to let us know and give us the opportunity to resolve your concerns. We promise to address your complaint efficiently, professionally, and in a timely manner, as retaining client confidence and trust is of utmost importance to EBC. You can review our complaints process at EBC’s Complaints web page


This statement was created on May 13, 2021.